Steve came over last night (on a Sunday evening!) and spent almost two hours replacing a screen on our Pella sliding door, it was quite a challenge for him to adjust the fit of the Phantom screen on to a Pella door. He worked without complaining and with confidence as the daylight waned and the evening wore on. Before he left, he made sure that we understood how to care for the door, what the warranty covered as well as making sure that we were totally satisfied. I could not be happier to finally have a worry-free screen on a troublesome door. Thank you so much for your wonderful products, your wonderful technician and your wonderful customer service!
We had our new Phantom screens installed yesterday. The installation was somewhat challenging due to some construction flaws on the house; however, the installer (Steve Abendroth) did an outstanding job, demonstrating impressive ingenuity, and the screens turned out great! The quality of these screens is much better than any we have had before. We are really sold on Phantom Screens, as well as Oregon Retractable Screening Solutions! Excellent product and company!
After attending a home and garden fair in Salem a few years ago, my wife and I decided to contact Phantom Screens to have a retractable screen door installed on the front entrance door of our home. The installer arrived in a very timely manner and installed the Phantom Screen. This was probably one of the best investments we have made to our home. It is attractive, almost invisible and very durable. Our Old English Sheepdog put it to the test and immediately adjusted to the idea of having it there. During nice weather, we leave our front door open with the screen deployed. It allows fresh air into the house while keeping insects and “flying critters” on the outside. We loved our new retractable screen so much that we had the installer come back and install one on our back door. These are quality, well-made products installed by courteous and skilled craftsmen. I rate this addition to our home with a “Five Star” out of five rating.
J Rogers – Salem, Oregon
Had customized screen installed on our over sized front entry way door in 2010. Yes, that was 7 years ago and still works fabulously and have had no issues with it from day one. Highly recommend.
It was a great experience. The man who came to my house was very nice and professional.
Great product. Great service. Would definitely recommend this company.
Easy and I love my new screen door….the spring air is now free to flow from the front of my house to the back, with an amazing cross breeze. My dog even ran into it yesterday, but no damage, as it did what it was supposed to do….retract and scare my dog!!
Great experience; work done well and in a timely manner. We love the screen.
Professional, personable, precise, prompt, priced right. PERFECT!
Awesome product. Excellent install! Worth the price for sure.
Love the screen!
Quick, efficient, and friendly.
Your tech was here, as promised, made a few adjustments (it appears there was some “settling”) and was done in just a few minutes. It was almost a shame that he had to make it way here this morning for such a quick fix. It was, however, very much appreciated.
We love our screen door and to have it working again as it was when first installed is wonderful.
Thank you again.
NM and TO
Hello Ms Nicoud,
I wish to thank you again for your quick response for the repair to our screen. It was completed as promised and at the time scheduled. Both of which seem to be a rarity in these times. We have already recommended your products to others and now will be sure to add your superb customer service to our reviews.
Our sincerest thanks.
James and Lorraine
Installation was easy and we had no issues with door opening on its own. I want to thank you for your prompt response and great service. It is really appreciated.
Just a note to tell you the sliding screen door we purchased over a year ago is still performing like it was new.
I need to let you know how thrilled we are with the screens and installation by Steve. Your assistance and professionalism made the difference on our decision to choose Phantom Screens. Thank for a job well done.
We purchased a home in Medford and wanted to add screens to the french doors on one side of the house to facilitate getting the cross breeze through the house for cooling and fresh air. In a previous home we had installed a lower cost pull out screen solution for double doors and they lasted for little more than a few months. Therefore we were hesitant to go that route here. However, the choices for french doors are not plentiful, so we decided to take a look at Phantom. We were impressed by the noticeable improvement to design and quality over what we had installed before, so we placed our order.
We purchased from a local window and door store and were very happy with the speed with which the order was completed and installed. However, the store had made certain assurances to us as to what would be included in our order, and that was not what was delivered. When we went to the store they apologized for the confusion and said that they would speak to the sales person to ensure that this wouldn’t happen again. They did however insist that if we wanted the options we had been promised, we would have to pay for them. Yes we were very frustrated, but as the options were important to our decision, we reluctantly agreed.
When Anne at ORSS called to arrange to come out to do the retrofit I expressed my frustration as part of the call. To net it out – Anne was amazing. To Anne the matter was simple – Take care of the customer. She assured me that one way or another who paid for the changes would be handled between her and the store. That I was certainly not responsible for the stores mistake and I would not be charged anything more. She got the guys (who had been and continued to be extremely professional) right out and took care of the modifications.
We love the doors and that’s great. What we really love is doing business with such a great company.
I just replaced my Phantom screen door magnet with the replacement I received yesterday. Literally a day after I called your company….wow. It did the trick and my door is once again doing its job.
I felt the need to thank you so much for great customer service. It’s good to know that if I have any other issues in the future that I can confidently call your company.
Dear Anne and staff,
Well, you did it! The most beautiful blue screen door….ever!
Thank you so much for all your hard work getting the perfect match for my door. We are thrilled with it and really enjoying the cooler weather.
I will be singing your praises to anyone that will stand still for a minute. My neighbors think it is beautiful as well!
It was more than a pleasure doing business with all of you.
Many many thanks,
Fred did a terrific job and came up with a great solution to what could have been a real problem (I can’t remember the details, but it looked for a minute there as though the installation couldn’t be accomplished because of the way our slider is trimmed out).
So, a happy customer – thanks again.
We had them installed in our 1957 mid-century modern home in Lake Oswego. The unique style of the windows (casement or awning windows) required us to have these special designed screen systems.
I wouldn’t say that we are now using a part of the house more because the screens are installed, we had very old versions of them already in, but given that we just went through a 9 month remodel of approximately 70% of the house, the old needed to be replaced with newer and more attractive screens. They do work smoothly and looked terrific.
Anne and her employees have been terrific; very flexible with installation schedules. My wife and I travel a great deal in the summer and they accommodated our needs wonderfully. Anne especially has been very sensitive to our schedule and has stayed in constant contact with us regarding the production of and delivery of our screen system. I teach business and what she has exhibited in terms of customer service, pricing strategies and quality operations is exactly what I hold up for my students as exemplary entrepreneurship.
Jim & Terri McCaffrey
Lake Oswego, OR
About 10 years ago we added a sun room to the back of our house which had double doors opening out to the deck. We had roller screen doors installed, which seemed to work ok, but it was our first experience with that type of screen. 5 years ago we added a smaller version of the sun room to the front of our house. It also had double doors, which are the front doors. We had never been all that happy with how the screen doors on the back functioned, so we did some research and found Phantom screen doors. We had those installed on the new front doors. They have been so much better we finally decided to replace the 10 year old screen doors in the sun room with Phantom doors.
We did a Google search, found Oregon Retractable Screening and filled out the form on their website requesting a bid. This was on a Sunday about 2:00 pm and we hoped for a response Monday. We were amazed to get an email from Anne less than 20 minutes after submitting the bid request. Within the next couple hours we had a price, a color and an installation date arranged. They were pretty busy, but offered to make us the last installation of the day on Tuesday. The installer was running a little late that day, but called us and arrived exactly when he predicted. He did a great job and we are extremely pleased to now have Phantom screen doors in the sun room. He even removed our old screen doors and disposed of them at no additional charge. We should have done this a few years ago!
Chris & Mindy Kane
North Plains, OR
On the basketball court you must have unique skills and talent. Phantom Screens and the team at Oregon Retractable Screening Solutions posses the talent and skills to meet all of your retractable screening needs.”
LAFAYETTE “FAT” LEVER
A HOME SHOW, WE PURCHASED A PHANTOM RETRACTABLE SCREEN FROM OREGON RETRACTABLE SCREENING SOLUTIONS. FOLLOWING A SWIFT AND PROFESSIONAL INSTALLATION, WE ARE NOW ABLE TO KEEP THE “FLYING CRITTERS” OUTSIDE WHILE ALLOWING FRESH AIR INTO OUR HOME.
CONCERNS SURROUNDING OUR OLD ENGLISH SHEEPDOG CRASHING THROUGH AND DAMAGING THE CLOSED SCREEN QUICKLY DISSIPATED ONCE MAGGIE MAE RECEIVED A DEMONSTRATION ON HOW THE SCREEN RAPIDLY RETRACTED WHEN BUMPED. WE ARE EXTREMELY PLEASED WITH OUR INVESTMENT AND HIGHLY RECOMMEND IT TO OTHER HOMEOWNERS.
JACK AND LINDA ROGERS – SALEM
We had Phantom Screens installed 9 years ago and the company remains as responsive as they were when we first placed our order. Our porch has five motorized screens plus we have one French-door slider and a single slider.
The products have performed as promised…..and we continued to be very pleased with both the quality and service ….and have recommended Phantom Screens to a several neighbors.
Suzie & Larry Redfoot